Refund policy

At Blush, we are committed to providing a seamless shopping experience. If you're not completely satisfied with your purchase, we offer a clear and fair return, exchange, and refund process to ensure your peace of mind.

If you have any questions or concerns regarding your purchase, please don’t hesitate to reach out to our customer support team. We’re here to help!

Return & Refund Timeline

Our policy lasts 30 days from the date of purchase. After 30 days, we cannot offer a refund or exchange.

Eligibility for Returns

To return an item, it must be:

  • Unused, unopened, and/or untested.
  • In its original packaging with all original seals intact.
  • In saleable condition, as when purchased.

Faulty Item Returns

If you believe an item is faulty, Blush will accept returns and offer a refund, exchange, or repair. This applies if:

  • The item is faulty or not of acceptable quality.
  • It’s not fit for its intended use.
  • It doesn’t match the description or tester.

If you received the wrong item, contact us within 7 days of receiving your order for a refund, replacement, or exchange. We’ll also cover return postage if applicable.

Return Postage for Faulty Items

If an item is deemed faulty or incorrect, Blush will cover the return postage costs. We will either:

  • Provide a prepaid postage label for the return (where applicable).
  • Reimburse reasonable postage costs if you return the item via a trackable service.

Proof of Purchase

All returns, refunds, or exchanges require the original receipt or order confirmation (for online purchases).

Change of Mind Policy

If you change your mind, you can return the item for an exchange, as long as:

  • You have proof of purchase.
  • The item is in saleable condition (unused, unopened, untested, with tags and seals intact).
  • You request the return or exchange within 30 days of purchase.
  • You cover return postage costs, which are non-refundable.
  • The item wasn’t purchased on sale (sale items are final sale and cannot be returned due to change of mind).

Exceptions for Change of Mind Returns

We cannot accept returns for:

  • Gift cards/vouchers
  • Sale items
  • Nail polish
  • Hair care products (shampoo, conditioner, etc.)
  • Personal care items (e.g., makeup brushes, sponges)
  • Unsealed cosmetics, fragrances, and beauty tools

These exceptions don’t apply to returns under the Consumer Guarantee.

Return Process

If you are returning an item via post, please ensure it arrives in the same condition you received it. Returns should be carefully packed to avoid damage during transit. If the product is damaged or not returned in acceptable condition, Blush may refuse the exchange and return the product at your expense.

  • Ensure the item is in the same condition as when you received it.
  • Carefully pack the item to avoid damage during transit.
  • Blush does not accept responsibility for items until they are received in our warehouse.
  • Use a trackable or registered service for your return to ensure it is safely delivered.
  • If the item is damaged or not in saleable condition, Blush may refuse the exchange and return the product at your expense.

Note:

  • Unless agreed prior, exchanges are not offered for postal returns.
  • If an item is returned without prior consent for an exchange, Blush may refuse the exchange and return the product at your expense.

Recommended Shipping for Returns

For safe returns, use a trackable service (e.g., Registered Post or EMS). If we don’t receive your returned item, it cannot be refunded or exchanged.

Final Discretion on Returns

If we don’t receive satisfactory proof of purchase, we reserve the right not to offer a product exchange for change of mind returns.

Last updated: July 2025